Return and Exchange Policy & Instructions
We feel it is also important to have very clear, well defined return policies so you know what to expect when your product is returned, and to ensure that your return is processed efficiently and accurately when it arrives back at our warehouse. Accordingly, all returns and exchanges are strictly governed by the following policies. While exceptions may be made by management where extenuating circumstances exist, please note that because our return policies are already generally very fair, exceptions are not often granted. Please call us before ordering if you have any questions regarding our return and exchange policy. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7-10 days for refund processing after arrival of the goods at our warehouse.
Please note that all returns must be authorized in advance by our staff. Returns that do not bear a valid return authorization (RA) number may be refused by our receiving department, or subject to an additional processing fee. To obtain a return authorization number, please call us at (250) 374-2690 during regular business hours.
Shipping Damage: Any part damaged during shipment will be replaced immediately at our cost by regular ground transportation. We may request that you provide a digital picture or other evidence of the damage to facilitate a claim with our shipping insurance provider.
Products that have been assembled cannot be returned, however, the manufacturer will replace any defective part under its warranty. We would be pleased to assist you in getting your unit operating to your absolute satisfaction. Please call us toll free at 1-866-376-2690, or the manufacturer (see contact information in owner's manual) for technical assistance. Most problems are easily solved - give us a chance to help you if you are having problems.
Returns: If you are not completely satisfied with your purchase, we will gladly provide a refund or provide you with a credit towards other merchandise. You must request the return within 30 days of your original order, or wihtin 7 days of the arrival of your shipment, whichever comes first (no exceptions!) Returns must be in unopened, unused condition in original packaging and must not have been assembled, with all original documentation included. A 20% restocking fee will be assessed on all returned/refused items.
IMPORTANT NOTE: Any products that are delivered by commercial carrier cannot be returned.
Please see the return shipment instructions below:
Return shipment instructions:
Please note that all returns must be authorized in advance by our staff. Returns that do not bear a valid return authorization (RA) number may be refused by our receiving department, or subject to an additional processing fee. To obtain a return authorization number, please call us at (250) 374-2690 during regular business hours.
All returns must be packaged in the original packaging, include the return authorization number, and should be addressed in accordance with the instructions provided by our staff.
Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured. We are not responsible for product lost or damaged while in shipment while being returned to us for any reason. All returns must be received at our warehouse no more than 30 days from the date the return authorization was issued. Packages arriving more than 30 days after the date of issuance of the return authorization number may be subject to an additional restocking fee of 20% or refused.
